Refund & Cancellation Policy

Premium is a one-time payment of ₹99 that gives 30 days of access. It does not renew automatically and we do not store a recurring mandate. When the period ends, access stops unless you buy again.

If you close the Razorpay checkout window, the order is cancelled and you are not charged. If a payment fails, no access is activated until the payment is verified.

• You were charged twice for the same order or period.
• You were charged but Premium was not activated, and we cannot fix it within 48 hours.
• You ask within 7 days of payment and have not attempted any premium test or opened premium analysis for that period.
• A refund is required by applicable law.

• The 7-day window has passed.
• You have already used premium tests or premium analysis for that purchase.
• The account was suspended for sharing access, scraping or other policy violations.
• You simply changed your mind after using the paid features.

Email support@myexamsaathi.com from the address on your account with the payment date, amount and Razorpay payment/order ID. We acknowledge requests within 2 working days.

Approved refunds are sent back to the original payment method through Razorpay, usually within 5–7 working days. Bank or UPI processing times can add a few days. We do not charge a cancellation fee.

See our Terms & Conditions and Privacy Policy. Nothing in this policy limits consumer rights that cannot be excluded by law.